Wandsworth Cleaners Service Terms and Conditions
These Terms and Conditions apply to all services supplied by Wandsworth Cleaners, including one-off domestic cleans, regular housekeeping, deep cleaning, end of tenancy cleaning, and other related cleaning services agreed in advance. By booking any service, the customer confirms that they have read, understood, and accepted these terms. These terms are intended to set out the rights and responsibilities of both parties in a clear and practical way, so that the service can be delivered safely, efficiently, and to a professional standard. For the purposes of these terms, “we”, “us”, and “our” refer to Wandsworth Cleaners, and “you” or “the customer” refers to the person making the booking or receiving the service.
These terms form part of the agreement between the customer and Wandsworth cleaning services. If any part of the booking is inconsistent with these terms, these terms will generally take priority unless we have agreed otherwise in writing. We may update these terms from time to time to reflect changes in our operations, service standards, or legal requirements. Any updated version will apply to bookings made after the date on which the updated terms take effect. It is the customer’s responsibility to review the terms before confirming a booking.
For clarity, these terms relate only to the supply of cleaning services and do not constitute a general advice document. They are written for a UK audience and should be interpreted according to the laws and standards applicable in England and Wales, unless stated otherwise. Nothing in these terms is intended to limit statutory rights that cannot legally be excluded.
Booking process begins when the customer provides the details of the requested service and we confirm availability. A booking request may include the type of cleaning required, the property size, the preferred date, the estimated duration, any access instructions, and any special requirements. We may ask follow-up questions to ensure the booking is suitable and to provide an accurate quotation. A booking is only considered accepted once we have issued confirmation, whether verbally, in writing, or by electronic message. Until confirmation is issued, no binding obligation arises for us to provide the service at the requested time.
We reserve the right to decline a booking if we believe the service is unsuitable, unsafe, outside our operational scope, or if the property conditions make the job materially different from what was described. The customer must ensure that all booking information is accurate and complete. If the property size, condition, or service requirements differ from the details provided at the time of booking, we may revise the price, allocate additional time, or, in some cases, cancel or reschedule the appointment. Wandsworth cleaners may also require a deposit or pre-authorisation before confirming certain services, particularly where specialist equipment, high-value schedules, or short-notice attendance are involved.
Once a booking has been confirmed, the customer is responsible for ensuring access to the property at the agreed time. This includes providing any keys, access codes, parking permissions, entry instructions, or other relevant arrangements. If our team is unable to gain access at the scheduled time, the appointment may be treated as a late cancellation or failed visit. 
If the customer requests changes to the booking, we will do our best to accommodate them, but any changes are subject to availability and may affect the price or timing.
Payments for Wandsworth cleaners services must be made in accordance with the price and payment terms stated at the time of booking or in the invoice issued afterwards. Unless otherwise agreed, charges are calculated by reference to the type of service, estimated duration, number of cleaners assigned, labour intensity, and any additional materials or equipment required. Prices may be expressed as fixed fees, hourly rates, or a combination of both. Where a quotation has been provided, it will usually be based on the information supplied by the customer and may be adjusted if the actual work differs substantially from the description given.
Payment is due on the date specified in the booking confirmation or invoice. In some cases, payment may be required in advance, on completion, or within a short payment term after service delivery. We accept payment by the methods specified in the booking confirmation. If payment is not received on time, we may charge reasonable administration costs, suspend further services, or refer the debt for recovery in accordance with applicable law. Any bank charges, card processing fees, or foreign exchange costs imposed by a payment provider remain the customer’s responsibility unless expressly stated otherwise.
All prices are stated inclusive or exclusive of VAT depending on our VAT status and as shown on the relevant quotation or invoice. If VAT is chargeable, it will be added at the applicable rate. The customer must notify us promptly if an invoice appears to be incorrect. We may correct obvious pricing errors or administrative mistakes, and any corrected invoice will supersede the earlier version. Discounts, promotional offers, and package rates are valid only for the period and conditions specified, and may be withdrawn if the underlying booking changes materially.
Where a clean reveals significant additional work not reasonably foreseeable from the information supplied, we may pause the service and request approval for extra charges before continuing. This is particularly relevant for cleaning services in Wandsworth involving heavy soiling, biohazards, smoke damage, mould, pet contamination, or properties that have not been maintained to an ordinary domestic standard. If the customer declines the extra charge or additional time, we may complete only the original scope of work and invoice for the work already undertaken.
Cancellations and rescheduling are permitted subject to the notice periods set out below, unless a different arrangement has been agreed in writing. The customer should notify us as soon as possible if they need to change or cancel a booking. Where sufficient notice is given, no cancellation fee may apply, or a reduced fee may apply depending on the service type and the work already reserved for the appointment. For short-notice cancellations, a fee may be charged to cover staff allocation, travel preparation, and any resources committed to the job.
Unless otherwise stated, cancellations made within 24 hours of the appointment time may be charged in full or in part, and cancellations made after cleaners have arrived at the property may be charged at the full service rate. If access is not provided, or if the customer is not present where their presence is required, this may also count as a cancellation or failed visit. We may reschedule where operationally possible, but any rescheduled booking remains subject to availability. If we must cancel due to illness, emergency, weather disruption, equipment failure, or any other event beyond our control, we will seek to offer an alternative date or issue a refund for any prepaid amount relating to the cancelled visit.
Liability is limited to the extent permitted by law. We will perform the service with reasonable care and skill, using suitably trained staff and appropriate equipment. However, the customer acknowledges that cleaning work can involve contact with delicate, unstable, aged, or poorly maintained surfaces. We are not responsible for pre-existing damage, hidden defects, wear and tear, or deterioration resulting from the condition of the property, fittings, fabrics, or appliances. The customer should inform us before the service begins of any fragile items, known faults, or areas requiring special handling.
While we will take reasonable precautions, we cannot guarantee the complete removal of stains, odours, ingrained dirt, limescale, mildew, paint marks, or other long-standing contamination. Results depend on material condition, previous treatment, and time available. In the event of accidental damage caused directly by our negligence, our liability will be assessed on a case-by-case basis and may be limited to repair, replacement, or the cost of the affected service, subject to any mandatory legal limits. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.
The customer remains responsible for securing valuables, documents, cash, jewellery, and any other high-value or sentimental items before the service begins. We are not responsible for loss or damage arising from items left unsecured, from incorrect instructions, or from access provided to third parties outside our control. If the customer alleges damage, they should notify us promptly and provide reasonable evidence, including photographs and a description of the issue. Failure to notify us within a reasonable time may affect our ability to investigate and respond.
Waste regulations apply to all cleaning and clearance-related activities undertaken in connection with our services. We will dispose of ordinary waste only where such disposal is included in the booking and permitted by law. The customer is responsible for ensuring that any waste presented for removal does not contain hazardous, clinical, electrical, confidential, or controlled materials unless we have expressly agreed to handle them in compliance with the relevant legal requirements. Where specialist disposal is required, separate charges may apply and the service may be refused if the waste cannot lawfully be handled.
We do not accept responsibility for the removal, transport, or disposal of prohibited waste unless this has been agreed in advance and in accordance with applicable UK waste regulations. If the customer asks us to remove items that may be classed as restricted, contaminated, or regulated waste, we may decline the request or require documentary confirmation, segregation, and additional handling arrangements. The customer must not present waste in a manner that creates a health and safety risk for our staff or contractors. Any packaging, sacks, containers, or storage vessels supplied by the customer must be safe to handle and suitable for the contents.
All waste transferred in connection with the service must be accurately described, safely stored, and lawfully handed over. If the customer provides incorrect information about waste type or composition, they may be liable for any costs, claims, penalties, or losses arising from that misdescription. We may suspend or terminate the service if we believe that waste handling would breach environmental, transport, or public health obligations. 
For the avoidance of doubt, these terms do not authorise the disposal of asbestos, sharps, chemical waste, radioactive materials, or any item classified as hazardous unless separately agreed and lawfully managed.
Our staff may refuse to continue work if the property is unsafe, if conditions present a serious health risk, or if the customer behaves abusively, threatens staff, or interferes with the service in a way that prevents completion. In such cases, the customer may still be charged for the time spent and any costs reasonably incurred. We expect mutual respect and a safe working environment at all times. The customer must ensure that pets are secured, alarms are disabled where necessary, and any relevant building rules are followed so that the service can proceed without interruption.
We may use subcontractors or employed staff to fulfil bookings, and any such personnel will be bound by standards consistent with these terms. The customer must not request staff to perform tasks outside the agreed service scope unless we consent in advance. If additional tasks are agreed on site, they may be charged separately. Any service times given are estimates unless expressly stated as fixed. Delays caused by traffic, access problems, or previous appointments may affect arrival times, but we will aim to keep the customer informed where possible.
Governing law and jurisdiction: these terms, and any dispute or claim arising from or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction unless mandatory consumer law provides otherwise. If any provision of these terms is found to be unlawful, invalid, or unenforceable, that provision will be deemed modified or severed to the minimum extent necessary, and the remainder of the terms will continue in full force and effect. These terms are intended to operate fairly and transparently within the UK legal framework.
Nothing in these terms affects the customer’s statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations where applicable, or any other legislation that applies to the services supplied. If a dispute arises, both parties should first try to resolve the matter in good faith by referring to the booking details, invoice, and any relevant evidence. A formal complaint or claim should include the date of service, the issue reported, and any supporting information needed to assess the concern. We aim to deal with issues proportionately and within a reasonable time.
By booking Wandsworth cleaning services, the customer confirms that they have authority to permit access to the property and to approve the work described. If the customer books on behalf of another person, they warrant that they have the necessary permission to do so. The customer also agrees to provide accurate instructions about the areas to be cleaned, the materials present, and any limitations that may affect the service. Failure to do so may result in incomplete work or additional charges.
These terms apply whether the service is booked for a home, rented property, office, or other premises, provided the nature of the work falls within our agreed service offering. They are designed to support a reliable and professional Wandsworth cleaners experience while keeping obligations clear for both sides. If a special term has been agreed in writing for a particular booking, that special term will apply only to that booking and only to the extent of the inconsistency. Otherwise, the standard terms above continue to govern the relationship between the customer and Wandsworth Cleaners.
